Aeromexico Airlines, Mexico's flagship carrier, is renowned for its high standards of service, extensive network across the Americas, and strong presence in both domestic and international markets. As the largest airline in Mexico, Aeromexico has established a solid reputation for offering a premium flying experience that blends modern amenities with traditional Mexican hospitality. This guide provides a comprehensive overview of Aeromexico Airlines flights, covering booking procedures, onboard services, baggage policies, and travel tips to ensure a seamless journey.
Founded in 1934, Aeromexico has grown into a leading airline with a significant international footprint. Headquartered in Mexico City, the airline operates an extensive network that connects Mexico with major destinations across North, Central, and South America, Europe, and Asia. Aeromexico is a founding member of the SkyTeam alliance, offering passengers access to a global network of partner airlines and a wide range of services.
Aeromexico Airlines Flight Routes
Departure Airport
Arrival Airport
Duration
Flight No.
Lima (LIM)
Mexico City (MEX)
6h 15m
19
Mexico City (MEX)
San Salvador (SAL)
2h 19m
628
Mexico City (MEX)
New York (JFK)
5h 11m
408
Monterrey (MTY)
Incheon (ICN)
15h 5m
90
Salt Lake City (SLC)
Guadalajara (GDL)
3h 47m
793
Atlanta (ATL)
Guadalajara (GDL)
3h 45m
295
Guadalajara (GDL)
San Francisco (SFO)
4h 6m
622
Booking Aeromexico Airlines Flights
Online Booking
Booking a flight with Aeromexico is straightforward and convenient through their website and mobile app. Here’s a step-by-step guide:
Search for Flights: Enter your departure and arrival cities, travel dates, and the number of passengers into the search fields on the Aeromexico website or app. The system will then display available flights.
Select Your Flight: Choose from the list of available flight options based on departure times, duration, and fare classes.
Enter Passenger Information: Provide the necessary details for each passenger, including names and contact information.
Payment: Complete your booking by paying with a credit/debit card or other accepted payment methods. You will receive a confirmation email with your flight details.
Phone and In-Person Booking
For travelers who prefer personal assistance, Aeromexico offers booking services through their customer service phone line. Additionally, you can visit Aeromexico ticketing counters at the airport for help with reservations and other travel arrangements.
Fare Classes
Aeromexico offers several fare classes to meet different passenger needs:
Basic: The most affordable option, offering competitive prices with some restrictions. This fare does not include checked baggage, and seat selection is limited. Ideal for budget-conscious travelers.
Classic: A more flexible fare that includes one checked bag, seat selection, and the ability to make changes for a fee. It is a popular choice for travelers who want more value.
AM Plus: Provides extra legroom, priority boarding, and additional baggage allowance. Ideal for those seeking more comfort without upgrading to business class.
Comfort: Offers an enhanced experience with more legroom, premium amenities, and priority services. This fare includes access to lounges and more flexible ticket conditions.
Clase Premier: Aeromexico’s Business Class, offering the highest level of service, including priority check-in, access to VIP lounges, extra baggage allowance, and premium in-flight dining. Passengers enjoy spacious seats that recline into lie-flat beds on long-haul flights.
Onboard Experience
Seating and Comfort
Aeromexico provides a comfortable and enjoyable onboard experience:
Seating: The airline offers comfortable seating in all classes. AM Plus passengers benefit from additional legroom, while Clase Premier passengers enjoy spacious seating with lie-flat beds on certain routes.
Comfort: Aeromexico is known for its well-maintained cabins, offering passengers a pleasant travel experience across all classes. Clase Premier passengers receive extra amenities, including pillows, blankets, and luxury amenity kits.
In-Flight Entertainment
Aeromexico ensures an enjoyable flight with a variety of entertainment options:
Personal Screens: Each seat is equipped with a personal screen offering a wide selection of movies, TV shows, music, and games.
Wi-Fi: Aeromexico offers in-flight Wi-Fi on select flights, allowing passengers to stay connected during their journey. Pricing and availability may vary depending on the route.
In-Flight Magazine: Passengers can enjoy Aeromexico’s in-flight magazine, Escala, featuring articles on travel, culture, and destinations around the world.
Dining and Refreshments
Aeromexico offers complimentary meals and beverages on all flights
Meals: Passengers can enjoy a variety of meal options, including special meals for those with dietary restrictions. Clase Premier passengers are treated to gourmet dining with a selection of fine wines and premium spirits.
Beverages: Complimentary soft drinks, juices, coffee, and tea are available. Alcoholic beverages, including beer, wine, and spirits, are also offered on most flights.
Baggage Policies
Carry-On and Personal Items
Aeromexico allows one carry-on bag and one personal item per passenger:
Carry-On Bag: Must adhere to size limits of 22 x 14 x 9 inches and fit in the overhead bin.
Personal Item: Includes items such as a purse, laptop bag, or small backpack. It must fit under the seat in front of you.
Checked Baggage
Aeromexico offers different baggage allowances depending on the fare class:
Basic: Does not include a free checked bag. Passengers must pay for any checked baggage.
Classic and Higher Fare Classes: Include one to three free checked bags, depending on the route and fare class.
Clase Premier: Includes up to three free checked bags, depending on the route
Size and Weight Limits: Each checked bag must be under 50 pounds (23 kg) and 62 inches in combined length, width, and height for most fare classes. Clase Premier passengers are allowed up to 70 pounds (32 kg) per bag. Fees apply for overweight or oversized bags.
Special Baggage
Aeromexico accommodates special items such as sports equipment, musical instruments, and medical devices:
Sports Equipment: Includes items like surfboards, golf clubs, and bicycles. Special handling may be required, and fees might apply depending on the item.
Musical Instruments: Can be carried as part of your checked baggage allowance or as a carry-on, subject to size restrictions.
Medical Devices: Special assistance is available for medical devices and mobility aids. Contact Aeromexico in advance to make arrangements.
Travel Tips and Recommendations
Check-In
Aeromexico offers multiple check-in options:
Online Check-In: Available 48 hours before your flight’s departure, allowing you to select your seat and print or download your boarding pass.
Mobile Check-In: Use the Aeromexico app to check in and receive a digital boarding pass on your smartphone
Airport Check-In: Self-service kiosks and Aeromexico counters are available at the airport for check-in and baggage drop-off.
Travel Documentation
Ensure you have all necessary travel documents, including a valid passport and any required visas for international flights. Aeromexico provides information on documentation requirements on its website.
Travel Insurance
Consider purchasing travel insurance to protect against unforeseen events such as flight cancellations, medical emergencies, or lost baggage. Aeromexico partners with insurance providers to offer coverage options during the booking process.
Customer Service
Aeromexico offers customer support through various channels, including phone, email, and social media. For assistance with booking issues, flight status inquiries, or other concerns, contact Aeromexico’s customer service team or visit their website for support resources.
Aeromexico Airlines Fleet and Network
Aeromexico operates a modern and diverse fleet, including Boeing 737, Boeing 787 Dreamliner, and Embraer aircraft. The fleet is designed for efficiency and passenger comfort, featuring modern amenities and a high level of reliability.
Aeromexico serves an extensive network of destinations across Mexico, the Americas, Europe, and Asia. The airline’s main hub is at Mexico City International Airport, with additional hubs in Guadalajara and Monterrey, providing seamless connectivity to over 90 destinations. Aeromexico’s strategic alliances with other SkyTeam members further extend its reach, making it a preferred choice for travelers across the globe.